Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

Processing Times

We are processing most orders same day, or at least within 24-48 hours. Some orders containing out of stock or special items, might take up to an additional 3-7 business days.

Shipping Times

Although most shipments are arriving as usual, some routes are experiencing delays due to COVID-19. All mail carriers, including USPS & UPS, have suspended their guaranteed delivery dates for the time being. Please check your tracking number for the most up-to-date information. All USPS Priority Mail, including 2 Day Priority, is an estimated delivery time given by USPS. It is not a guaranteed 2 Day shipping service. Here are the estimated time frames for each delivery service:

• USPS First Class Mail: 2-7 Business Days*
• UPS Ground: 1-5 Business Days*

*Please note that certain routes which are heavily affected by COVID-19 might experience longer delays.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at info@teamosupply.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address: teamosupply.com Attn: Returns RMA # United States Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Exceptions

The following items cannot be returned:

• Items not in original new condition

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

A 10% restocking fee will be charged for all returns.

Questions

If you have any questions concerning our return policy, please contact us at: info@teamosupply.com